An AI model extracted this from the bill’s official record and can make mistakes. Check the official text ↗ (opens in new tab)

An AI model extracted this from the bill’s official record and can make mistakes. Check the official text ↗ (opens in new tab)

Digitization

The process of converting information, such as paper documents and correspondence, into a digital format that can be stored and processed by computers.

Callback technology

A system that allows a person waiting on hold for customer service to request a return call from an agent, rather than continuing to wait on the phone.

Installment agreement

An arrangement with the IRS that allows a taxpayer to make monthly payments over a set period to pay off their tax debt.

Offer-in-compromise

An agreement between a taxpayer and the IRS that settles a tax liability for less than the full amount owed, typically when the taxpayer cannot afford to pay the full amount.

National Taxpayer Advocate (NTA)

An independent office within the IRS that helps taxpayers resolve problems with the IRS and recommends changes to improve IRS customer service and operations.

Optical character recognition (OCR)

Technology that converts different types of documents, such as scanned paper documents or PDFs, into editable and searchable data.

Whistleblower

A person who exposes information or activity within an organization (public or private) that is deemed illegal, unethical, or not correct. In this context, it refers to individuals reporting tax fraud to the IRS.