Bills · S 2495
IN COMMITTEE· 119TH CONGRESS
Senate BillS 2495Science, Technology, Communications
Keep Call Centers in America Act of 2025
INTRO JUL 29· LAST ACTION JUL 29
READING
15MIN
COSPONSORS
0
READER REACTIONS0 TOTAL
NO VOTES YET · BE THE FIRST
- Introduced only
LEGISLATIVE PROGRESS
STEP 2 / 8Introduced
In Committee
Reported
Passed Senate
Passed House
Conference
To President
Became Law
WHAT THE BILL DOES
AI-writtenThis bill matters because it directly addresses concerns about job outsourcing and the use of taxpayer dollars. If passed, it would create a strong incentive for companies to keep call center jobs within the United States by tying access to valuable federal funding to domestic employment practices. This could lead to more jobs for Americans and potentially greater economic stability in communities reliant on call center employment.
For consumers, it introduces greater transparency, allowing them to know if their customer service call is being handled by someone in the U.S. or abroad. This information could be important for privacy concerns or simply for understanding where their support is coming from. If this bill does not become law, companies would continue to have fewer disincentives to move call center jobs overseas, and consumers would not have a guaranteed right to know the location of their customer service representative.
KEY PROVISIONS
5AI-extractedPROVISION 01
The Secretary of Labor must create and maintain a public list of employers that move call center jobs or contract a significant portion of call center work (30% or more) overseas.
This provision creates public accountability and transparency regarding which companies are outsourcing customer service jobs, making it easier for consumers and policymakers to identify them.
PROVISION 02
Employers on the list for relocating or contracting call center work overseas become ineligible for federal grants or federally guaranteed loans for up to five years.
This establishes a direct financial consequence for companies that move call center jobs abroad, creating a strong incentive to keep those jobs in the U.S.
PROVISION 03
Employers must notify the Secretary of Labor at least 120 days before moving a call center or contracting work overseas, facing a civil penalty of up to $10,000 per day for failure to do so.
This ensures the government is aware of planned outsourcing well in advance, allowing for the list to be accurately maintained and for potential intervention or support for affected workers.
PROVISION 04
Companies engaging in customer service communications must disclose the physical location of the business agent to the consumer.
This provision gives consumers greater transparency and choice, allowing them to know if they are speaking with someone located domestically or internationally.
PROVISION 05
Any call center work performed under a Federal contract must be carried out within the United States.
This ensures that taxpayer money supporting federal government operations is used to create and maintain jobs within the U.S. for related customer service functions.
SPONSORSHIP
1 + 0
D· Arizona
YRS IN OFFICE
11
BILLS LED
61
ACTION TIMELINE
2 EVENTSJUL 29
Introduced in Senate
JUL 29
Read twice and referred to the Committee on Commerce, Science, and Transportation.
BILL INFO
TypeSenate Bill
NumberS 2495
Congress119th
StatusIn Committee
IntroducedJul 29, 2025
Last actionJul 29, 2025
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IN COMMITTEE· 119TH CONGRESS · COMMERCE, SCIENCE, AND TRANSPORTATION COMMITTEE · INTRODUCED JUL 29, 2025
Senate BillS 2495Science, Technology, Communications
Keep Call Centers in America Act of 2025
INTRODUCED JUL 29, 2025· LAST ACTION JUL 29, 2025
PASSAGE CHANCES
—%
READING
15 min
COSPONSORS
0
COMPLEXITY
Moderate
