Bills · HR 4954
IN COMMITTEE· 119TH CONGRESS
House BillHR 4954Science, Technology, Communications
Keep Call Centers in America Act of 2025
INTRO AUG 12· LAST ACTION AUG 12
READING
15MIN
COSPONSORS
16
READER REACTIONS0 TOTAL
NO VOTES YET · BE THE FIRST
- Introduced only
LEGISLATIVE PROGRESS
STEP 2 / 8Introduced
In Committee
Reported
Passed House
Passed Senate
Conference
To President
Became Law
WHAT THE BILL DOES
AI-writtenThis bill matters because it directly addresses the loss of American jobs to other countries, particularly in the call center industry, which impacts local economies and employment rates. If it becomes law, it could create a powerful incentive for businesses to keep call center operations within the United States, potentially leading to job growth and economic stability in this sector. For voters, it means more transparency about where their customer service calls are handled and ensures that federal tax dollars are not used to support companies that move these jobs abroad.
Without this bill, companies can continue to move call center jobs overseas without facing specific federal disincentives or public listing. This could lead to a continued decline in domestic call center employment and leave consumers without information on the location of their customer service representatives. The bill aims to shift company behavior by making the outsourcing of call center work less financially appealing through the loss of federal grants and loans.
KEY PROVISIONS
5AI-extractedPROVISION 01
Requires employers to notify the Secretary of Labor at least 120 days before relocating a call center or contracting call center work overseas if it involves 30% or more of the call center's volume.
This provision provides the government with advance notice of job outsourcing and allows for public tracking of such actions.
PROVISION 02
Mandates the Secretary of Labor to establish, maintain, and make publicly available a list of all employers that relocate or contract call center work overseas.
This creates transparency for the public regarding companies that move call center jobs abroad and serves as a public record.
PROVISION 03
Makes companies included on the public list ineligible for federal grants or guaranteed loans for a period of up to five years.
This provides a significant financial disincentive for companies to move call center jobs out of the United States.
PROVISION 04
Requires that all call center work performed under a contract with the Federal government must be done inside the United States.
This ensures that government-funded call center jobs remain within the country, supporting domestic employment.
PROVISION 05
Requires business agents engaging in customer service communications to disclose their physical location to the consumer.
This increases transparency for consumers, allowing them to know where their customer service inquiries are being handled.
SPONSORSHIP
1 + 16
D· Michigan
YRS IN OFFICE
1
BILLS LED
19
COSPONSOR BREAKDOWNBIPARTISAN · 38%
DEM 13 REP 3 IND 0
ACTION TIMELINE
2 EVENTSAUG 12
Introduced in House
AUG 12
Referred to the Committee on Energy and Commerce, and in addition to the Committees on Education and Workforce, Oversight and Government Reform, and Armed Services, for a period to be subsequently determined by the Speaker, in each case for consideration of such provisions as fall within the jurisdiction of the committee concerned.
BILL INFO
TypeHouse Bill
NumberHR 4954
Congress119th
StatusIn Committee
IntroducedAug 12, 2025
Last actionAug 12, 2025
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IN COMMITTEE· 119TH CONGRESS · OVERSIGHT AND GOVERNMENT REFORM COMMITTEE · INTRODUCED AUG 12, 2025
House BillHR 4954Science, Technology, Communications
Keep Call Centers in America Act of 2025
INTRODUCED AUG 12, 2025· LAST ACTION AUG 12, 2025
PASSAGE CHANCES
—%
READING
15 min
COSPONSORS
16
COMPLEXITY
Moderate
