Voters should care because this bill is about transparency in the financial sector. Without this bill, the public might lose the ability to see the specific details of how companies treat their customers, leaving only raw numbers or categories of complaints available. Public narratives often force companies to resolve issues more quickly to avoid bad publicity.

If this bill becomes law, the status quo of public transparency is maintained. If it does not, the government can move forward with hiding these personal stories, making it harder for everyday people to identify patterns of corporate bad behavior or avoid companies with a history of poor customer service.