A bill to improve and standardize access to health and human services through the nationwide 211 phone system.AI-written
INTRO APR 27· LAST ACTION APR 27
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tl;dr
AI-written
Creates a coordinated national network for the 211 social services hotline to ensure all Americans can find help for housing, food, and health needs.
LEGISLATIVE PROGRESS
STEP 2 / 8
Introduced
In Committee
Reported
Passed House
Passed Senate
Conference
To President
Became Law
WHAT THE BILL DOES
AI-written
In many parts of the country, social service systems are fragmented and difficult to navigate. Improving the 211 system can prevent non-emergency calls from flooding 911 dispatchers and ensure that vulnerable populations find the right resources before a situation becomes a crisis.
KEY PROVISIONS
3AI-extracted
PROVISION 01
National coordination of 211 services
Helps ensure that call centers share best practices and can handle overflow calls during regional disasters.
PROVISION 02
Nationwide accessibility goal
Addresses 'dead zones' where calling 211 currently does not connect to a local resource database.
PROVISION 03
Improved health and human service referrals
Makes it easier for individuals to find help with specific needs like child care, elder care, and utility assistance.
In many parts of the country, social service systems are fragmented and difficult to navigate. Improving the 211 system can prevent non-emergency calls from flooding 911 dispatchers and ensure that vulnerable populations find the right resources before a situation becomes a crisis.
KEY PROVISIONS
AI-extracted
high
National coordination of 211 services
Helps ensure that call centers share best practices and can handle overflow calls during regional disasters.
med
Nationwide accessibility goal
Addresses 'dead zones' where calling 211 currently does not connect to a local resource database.
med
Improved health and human service referrals
Makes it easier for individuals to find help with specific needs like child care, elder care, and utility assistance.
GLOSSARY
AI-written
211 services
A designated three-digit phone number that provides free, confidential information and referral to health and human services.
Human services
A broad field of services including housing assistance, food banks, child care, and support for the elderly or disabled.
Referral
The act of directing a person to a specific agency or program that can provide the help they are seeking.