Bills · HR 8190
IN COMMITTEE· 119TH CONGRESS
House BillHR 8190Social Welfare
Social Security Customer Service Act
This bill requires the Social Security Administration to restore its staffing levels to what they were in early 2025 and ensures that most of the new hires are put into customer service and claims processing roles.AI-written
INTRO APR 2· LAST ACTION APR 2
READING
2MIN
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- Introduced only
tl;dr
AI-writtenMandates the Social Security Administration hire enough staff to return to early 2025 levels, requiring 75% of those new hires to work directly with the public in field offices and call centers to reduce wait times.
LEGISLATIVE PROGRESS
STEP 2 / 8Introduced
In Committee
Reported
Passed House
Passed Senate
Conference
To President
Became Law
WHAT THE BILL DOES
AI-writtenMany Americans have experienced record-long wait times for disability claims and hours-long delays when calling Social Security for help. This bill matters because it attempts to fix these service failures by legally requiring the agency to maintain a specific number of workers. If it becomes law, the agency would be forced to focus its hiring on the 'front lines' rather than at its headquarters. If it doesn't pass, staffing levels could continue to fluctuate based on budget shifts, potentially leading to even longer wait times for vulnerable citizens who rely on these payments for survival.
KEY PROVISIONS
4AI-extractedPROVISION 01
Establishes a staffing floor based on the total number of full-time employees the Social Security Administration had on January 19, 2025.
This prevents the agency from shrinking its workforce below a specific, recently established level.
PROVISION 02
Requires 75 percent of new hires to be placed in customer-facing or direct-service roles, such as field offices, call centers, and disability processing centers.
This ensures that the bulk of new resources goes directly to helping the public rather than into back-office bureaucracy.
PROVISION 03
Limits the remaining 25 percent of new hires to managerial or administrative support roles for those front-line workers.
This keeps the ratio of supervisors to workers focused on supporting the staff that handles public claims.
PROVISION 04
Sets a 6-month deadline for the Commissioner to meet these staffing requirements.
This creates a sense of urgency to fix service delays quickly rather than dragging the hiring process out over years.
SPONSORSHIP
1 + 3
D· Michigan
YRS IN OFFICE
7
BILLS LED
59
COSPONSOR BREAKDOWNBIPARTISAN · 0%
DEM 3 REP 0 IND 0
ACTION TIMELINE
2 EVENTSAPR 2
Introduced in House
APR 2
Referred to the House Committee on Ways and Means.
BILL INFO
TypeHouse Bill
NumberHR 8190
Congress119th
StatusIn Committee
IntroducedApr 2, 2026
Last actionApr 2, 2026
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IN COMMITTEE· 119TH CONGRESS · WAYS AND MEANS COMMITTEE · INTRODUCED APR 2, 2026
House BillHR 8190Social Welfare
Social Security Customer Service Act
This bill requires the Social Security Administration to restore its staffing levels to what they were in early 2025 and ensures that most of the new hires are put into customer service and claims processing roles.AI-written
INTRODUCED APR 2, 2026· LAST ACTION APR 2, 2026
PASSAGE CHANCES
—%
READING
2 min
COSPONSORS
3
COMPLEXITY
Simple
