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Title 38, United States Code

The section of federal law that deals specifically with veterans' benefits, services, and the Department of Veterans Affairs (VA).

Secretary

Refers to the Secretary of Veterans Affairs, the head of the Department of Veterans Affairs.

Beneficiaries

Individuals who are eligible to receive benefits or services from the VA, typically family members of veterans such as spouses or dependents.

Customer experience initiatives

Programs or strategies designed to improve the interactions and satisfaction of individuals using a service or product, in this case, veterans and their families interacting with the VA.

Comptroller General of the United States

The head of the Government Accountability Office (GAO), which is an independent, non-partisan agency that investigates how the federal government spends taxpayer dollars.

Sunset clause

A provision in a law that specifies an automatic end date for the law or a specific part of it, unless further legislative action extends it.

Personally identifiable information (PII)

Information that can be used to distinguish or trace an individual’s identity, either alone or when combined with other personal or identifying information that is linked or linkable to a specific individual (e.g., name, social security number, date and place of birth, mother’s maiden name).